Returns, Guarantee & Warranty Policy

Premium products require premium standards. The following policy protects customers while ensuring hygiene, quality control, and fairness.

What Counts as "Used" (Not Eligible for Return)

Customers may open and inspect the product. A product is considered used if any of the following are true:

Internal use:

— A pod was inserted

— Auto-seal or cutting system activated

— Any trash, debris, dust, crumbs, or liquids placed inside

Operational wear:

— Scratches, scuffs, dents, or residue

— Odor inside the unit

— Moisture inside the chamber

Packaging & completeness:

— Missing original packaging

— Missing manuals or accessories

If any condition above is met, the product is considered used and cannot be returned for a refund.

30-Day Money Back Guarantee

If you are not satisfied with your purchase, you may return your unused item within 30 days of delivery for a full refund.

Requirements:

— Product must be unused as defined above

— Must include original packaging and components

— Customer pays return shipping (unless defective)

Refunds are issued after inspection. Items failing inspection will not be refunded and may be shipped back at the customer's expense.

Opened pods and bags cannot be returned.

60-Day Standard Warranty (Free)

All Drexxin products include a 60-day limited standard warranty covering manufacturing defects.

This covers:

— Electrical failure

— Motor or sealing mechanism failure

— Sensor malfunction

— Structural defects not caused by user damage

Standard warranty exclusions:

— Misuse or accidental damage

— Water damage

— Cosmetic wear after use

— Incorrect pod or bag installation

— Consumables

If a defect is confirmed within 60 days of delivery, a replacement will be shipped at no cost. No return is required unless requested for quality control.

Drexxin Protection Plan (1–2 Year Extended Warranty)

Customers may optionally purchase a 1-year or 2-year extended warranty, known as the Drexxin Protection Plan.

This provides:

— Full coverage on mechanical and electrical failures

— Free replacement unit

— Priority support

— No return required for defective units

Purchase window

The Drexxin Protection Plan must be purchased at checkout or any time before the order arrives at the customer's delivery address.

Once the product is marked as delivered, the extended warranty cannot be added.

This ensures accurate coverage start dates and prevents misuse after defects occur.

If No Extended Warranty Is Purchased

Only the 60-day standard warranty applies. Customers may still purchase the Drexxin Protection Plan any time before their order is delivered.

Damaged or Incorrect Items (7-Day Window From Arrival Date)

If the item arrives damaged or incorrect:

— Customer must notify Drexxin within 7 days of delivery

— Video or photo proof is required

— A replacement will be sent at no cost

— No return required unless specifically requested

How to Initiate a Return or Warranty Claim

Email: support@drexxin.com

Include:

— Full name

— Order number

— Reason for return or issue

— Photos or videos if applicable

A Drexxin agent will provide approval and either return instructions or warranty resolution.

Why These Standards Exist

Drexxin products incorporate advanced sensors, motors, and consumable systems. To maintain hygiene, performance integrity, and customer health standards, only unused items can be refunded, and warranty coverage is structured to provide both fairness and maximum transparency.