Question 1

How long does shipping take?

Accepted Answer

Standard delivery is 8-15 business days. Orders are processed within 1-3 business days. You will receive an order confirmation email immediately after checkout and a shipping confirmation email once your order has left our facility. Products ship directly from our manufacturing partners using premium international carriers.

Question 2

Where can I find my tracking number?

Accepted Answer

Tracking is sent automatically to the email or phone number provided at checkout. Check your order confirmation email or shipping notification. Allow 24-48 hours after dispatch for the carrier's system to begin showing updates. If you tracking number cannot be found locate your order number and insert it into the tracking page alongside your phone number or email to bring up your orders tracking.

Question 3

Can I cancel or modify my order?

Accepted Answer

Orders can only be changed or cancelled within 12-24 hours of placement, before processing begins. Once processing has started, the order cannot be edited or cancelled. Contact support@drexxin.com immediately if you need to make changes.

Question 4

Do you ship internationally?

Accepted Answer

Currently, The Arvo ships to the United States, Canada, United Kingdom, and Australia. International orders may be subject to customs duties or taxes depending on the destination country. These charges are imposed by the destination country and are the responsibility of the customer.

Question 5

What if my tracking status isn't updating?

Accepted Answer

Allow 24-72 hours after dispatch for carrier systems to update. If tracking remains stagnant beyond this window or shows no movement for 5+ days, contact support@drexxin.com with your order number. We will work directly with the carrier to resolve delivery issues.

Question 6

Can I update my shipping address after placing an order?

Accepted Answer

Only if the order has not yet been processed. Contact support@drexxin.com immediately with your order number and corrected address. Orders that have already shipped cannot be redirected. Customers are responsible for entering accurate shipping information at checkout.

Question 7

Is shipping free?

Accepted Answer

Complimentary shipping applies to orders over $379. Standard shipping fees are calculated at checkout based on destination and total order weight. For promotional offers such as complimentary pods, shipping charges remain unchanged unless otherwise stated.

Question 8

What is your return policy?

Accepted Answer

We offer a 30-day money-back guarantee. If you are not satisfied with your unused Arvo within 30 days of delivery, you may return it for a full refund. The product must be unused (no pod inserted, no auto-seal activated, no debris inside), include original packaging and components, and customers pay return shipping unless the item is defective. Refunds are issued after inspection.

Question 9

What does the extended warranty cover?

Accepted Answer

The Drexxin Protection Plan provides 1-year or 2-year extended warranty coverage beyond the standard 60-day warranty. It covers all mechanical and electrical failures including motor issues, sensor malfunctions, sealing mechanism failures, and structural defects. A free replacement unit is shipped with priority support. No return is required for defective units unless specifically requested.

Question 10

What qualifies as a used vs. unused product?

Accepted Answer

A product is considered used if: a pod was inserted, the auto-seal or cutting system was activated, any trash/debris/liquids were placed inside, there are scratches/scuffs/dents/residue/odor/moisture inside the unit, or original packaging/manuals/accessories are missing. Customers may open and inspect the product. If any of these conditions are met, the product cannot be returned for a refund.

Question 11

Do I need to return a defective product?

Accepted Answer

No. If a defect is confirmed within your warranty period, a replacement will be shipped at no cost. No return is required unless Drexxin specifically requests the unit for quality control purposes. This applies to both the 60-day standard warranty and the Drexxin Protection Plan.

Question 12

How do I file a warranty claim?

Accepted Answer

Email support@drexxin.com with your full name, order number, description of the issue, and photos or videos if applicable. A Drexxin agent will provide approval and either replacement confirmation or further instructions. Response typically within 24-48 hours.

Question 13

Can I purchase the extended warranty after my order?

Accepted Answer

Yes, but only before your order is delivered. The Drexxin Protection Plan must be purchased at checkout or any time before the order arrives at your delivery address. Once the product is marked as delivered, the extended warranty cannot be added. This ensures accurate coverage start dates and prevents misuse after defects occur.

Question 14

What is NOT covered by warranty?

Accepted Answer

Warranties do not cover: misuse or accidental damage (outside Drexxin Protection Plan), water damage, cosmetic wear after use, incorrect pod or bag installation, consumables (pods and liners), or damage from unauthorized modifications. Standard 60-day warranty excludes accidental damage; extended Protection Plan includes it.

Question 15

What if my order arrives damaged or incorrect?

Accepted Answer

Notify Drexxin within 7 days of delivery by emailing support@drexxin.com. Include your order number and photo or video proof. A replacement will be sent at no cost. No return is required unless specifically requested for quality control.

Question 16

Where can I order replacement pods?

Accepted Answer

Replacement Arvo Pods are available directly at drexxin.com/products/arvo-pods. Each pack is priced at $49. The launch offer includes 10 total pods with every Arvo purchase (one pre-installed plus nine additional), providing over a year of refills.

Question 17

How many pods come with The Arvo?

Accepted Answer

The Arvo arrives with one pod pre-installed and three additional pods included—four total. As part of our launch offer, you'll receive six additional pods free, giving you ten pods total for over a year of refills. After that, replacement pods are available for $49 per pack.

Question 18

Are pods recyclable?

Accepted Answer

Pods are designed for single-use waste containment and are not currently recyclable due to the heat-seal compatible materials required for autonomous operation. We are actively exploring sustainable alternatives for future iterations.

Question 19

Do you offer pod subscriptions?

Accepted Answer

Not at this time. Pod subscriptions are under consideration for future rollout. Customers can order replacement pods as needed directly from drexxin.com.

Question 20

Can I return opened pods?

Accepted Answer

No. Opened pods and bags cannot be returned due to hygiene standards and contamination risks. Only unused, unopened pods in original packaging are eligible for return within 30 days of delivery.

Question 21

How does the autonomous bag change system work?

Accepted Answer

The Arvo uses a multi-axis sealing mechanism. When you press and hold the touch sensor, four internal arms pull the liner inward from both X and Y axes, gathering it to the bottom center where a heat-sealing strip activates. The bag is sealed, cut, and dropped into the 17-liter canister. The entire sequence takes approximately 30 seconds and requires one press from you. If trash has overfilled, the sealing hatch automatically opens to prevent jamming.

Question 22

How long does one pod last?

Accepted Answer

Each pod contains a continuous roll of liners. Usage varies based on frequency, but most households replace pods every 4-6 weeks under normal use. The Arvo comes with 10 total pods at launch (one pre-installed plus nine additional), providing over a year of refills.

Question 23

Can I use regular trash bags with The Arvo?

Accepted Answer

No. The Arvo requires proprietary Arvo Pods designed specifically for its autonomous sealing system. These pods contain continuous liner rolls engineered for precise heat-sealing, cutting, and aeration. Regular bags will not function with the automated mechanism.

Question 24

Does The Arvo require batteries or charging?

Accepted Answer

The Arvo has a built-in rechargeable battery and charges via USB-C. A full charge lasts for months of normal household use. The unit arrives partially charged and ready for immediate use. LED indicators show battery status: green when fully charged, red when low, and flashing red while charging.

Question 25

How do I know when to replace a pod?

Accepted Answer

The Arvo will alert you when the pod is depleted. You'll notice the liner runs out during normal operation. Replacement takes under 30 seconds: lift the square lock ring, remove the used pod, insert a new one (fits in any orientation), press the lock ring flush, then double-tap the touch sensor to aerate.

Question 26

What are The Arvo's dimensions and capacity?

Accepted Answer

Dimensions: 11.4" × 9.8" × 16.1". Capacity: 17 liters. The Arvo is scaled for secondary spaces such as bathrooms, bedrooms, offices, or other areas requiring compact, autonomous waste management.

Question 27

Is The Arvo safe around pets and children?

Accepted Answer

Yes, with appropriate supervision. The motion sensor has a vertical detection range of 15 inches directly above the sensor bar to prevent false triggers. However, the heat-sealing strip becomes extremely hot during operation. Keep children away during the sealing cycle and do not allow hands or objects near the sealing hatch during auto-change.

Question 28

How does the motion sensor work?

Accepted Answer

The vertical motion sensor is located in the center of the horizontal sensor bar on the front of The Arvo. It detects movement within 15 inches directly above the bar, triggering the lid to open automatically. The lid closes after 6.5 seconds unless placed in Open Mode. The vertical range prevents false triggers from passing side movement.

Question 29

What is the touch sensor used for?

Accepted Answer

The touch sensor is a round, capacitive (no-click) area on the front sensor bar. One tap activates Open Mode (lid stays open indefinitely). Two taps activate Aeration Mode (closes lid and vents internal air). Press and hold initiates Auto-Change Mode (sealing and bag release sequence).

Question 30

What is Open Mode?

Accepted Answer

Open Mode keeps the lid open indefinitely, useful when cleaning or completing tasks requiring continuous access. Tap the touch sensor once (one beep confirms activation). Tap again to exit, or manually close the lid to resume automatic operation.

Question 31

What is Aeration Mode?

Accepted Answer

Aeration Mode closes the lid and vents internal air to help seat the liner or resolve tension issues. Double-tap the touch sensor (two beeps confirm activation). Recommended after installing a new pod or if the bag seems stuck.

Question 32

Can The Arvo handle overflow?

Accepted Answer

Yes. When trash exceeds the liner's capacity and blocks the cinching arms, the sealing hatch automatically opens fully to prevent jamming. The arms wrap the bag around overflow for a complete seal. This ensures functionality even when overfilled.

Question 33

The Arvo is behaving unexpectedly—what should I do?

Accepted Answer

Power off using the rear button (button extends slightly when off). Wait 3 seconds. Power on again (button pushed in, single beep confirms activation). This resolves most sensor or software glitches. If the issue persists, contact support@drexxin.com.

Question 34

The lid opens and closes repeatedly while charging—why?

Accepted Answer

This usually indicates unstable power from a wall outlet or power strip. Try a different outlet or power strip. If the issue continues, contact support@drexxin.com for further diagnosis.

Question 35

Auto-Change stopped mid-cycle—what happened?

Accepted Answer

Ensure the sealing hatch is fully closed. Tap the touch sensor once to exit any pending mode. Restart the unit if needed, then restart Auto-Change by pressing and holding the touch sensor. If the issue persists, contact support.

Question 36

The bag isn't sealing cleanly—how do I fix this?

Accepted Answer

Ensure nothing is inside the sealing hatch area. Restart the unit. Run Auto-Change again. The system corrects most minor liner misalignments automatically. If sealing issues continue, contact support@drexxin.com.

Question 37

The bag seems stuck or won't drop into the canister—what should I do?

Accepted Answer

Double-tap the touch sensor to activate Aeration Mode. This vents the canister and usually resolves liner tension issues. If the bag remains stuck after aeration, restart the unit and try again.

Question 38

The pod won't sit flush—what's wrong?

Accepted Answer

Check that the lock ring is pushed firmly downward until flush with The Arvo. The pod should drop in naturally with no resistance and fit in any orientation. If it does not sit flush, remove and reinsert, ensuring no obstructions.

Question 39

How do I contact customer support?

Accepted Answer

Email support@drexxin.com with your inquiry. Include your order number, full name, and a detailed description of the issue. For warranty claims or delivery issues, attach photos or videos if applicable. Response time is typically 24-48 hours.

Question 40

What payment methods do you accept?

Accepted Answer

We accept American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa. All transactions are processed through secure payment gateways with encryption.

Question 41

Do you have a physical store location?

Accepted Answer

No. Drexxin operates exclusively online at drexxin.com. Products are shipped directly from our manufacturing partners to your address. This model allows us to maintain premium quality standards while reducing operational friction.

Question 42

I didn't receive my confirmation email—what should I do?

Accepted Answer

Check your spam or promotions folder first. If the email is not there, contact support@drexxin.com with the email address used at checkout and your order details. We will resend your confirmation or verify your order status.

Question 43

What does μ (mu) mean?

Accepted Answer

μ (pronounced "mew") is the coefficient of friction in physics. It quantifies resistance, drag, and wasted energy between surfaces. At Drexxin, μ represents our guiding principle: eliminate friction from everyday life. Every product is engineered to reduce resistance to zero—frictionless by design.

Question 44

Where is Drexxin based?

Accepted Answer

Drexxin is a U.S.-based company. Products are engineered to our specifications and ship directly from manufacturing partners using premium international carriers. Our support team operates from the United States.

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