Shipping Policy

Order Processing

All orders are processed within 1–3 business days. You will receive an order confirmation email immediately after checkout and a shipping confirmation email once your order has left our facility.

Shipping Timeframes

Our products ship directly from our manufacturing partners using premium international carriers.

  • Standard Delivery: 8–15 business days 

  • Delivery times may vary slightly based on destination and carrier conditions.

Tracking Information

Tracking is sent automatically to the email or phone number provided at checkout.
Please allow 24–48 hours after dispatch for the carrier’s system to begin showing updates.

Shipping Fees

Shipping fees are calculated at checkout based on the selected method, destination, and total order weight.

For promotional offers (such as free Pods or bundled deals), shipping charges remain unchanged unless otherwise stated.

Delivery Issues

If your package is delayed, lost, or arrives damaged:

  1. Contact us at support@drexxin.com within 7 days of the delivery issue.

  2. Provide your order number and photos (if applicable).
    We will work directly with the carrier to resolve the issue quickly.

Address Accuracy

Customers are responsible for entering accurate shipping information at checkout.
If you need to modify an address after placing an order, contact us immediately—orders that have already shipped cannot be redirected.

Customs & Import Duties 

International orders may be subject to customs duties or taxes depending on the destination country. These charges are imposed by the destination country and are the responsibility of the customer.

Order Changes & Cancellations

Orders can only be changed or cancelled before processing begins (with 12-24 hours). Once processing has started, the order cannot be edited or cancelled.